Live life to the fullest with a TEQ-Secure mobile safety alarm
Includes Telstra SIM
UNAVAILABLE UNTIL 5TH MARCH 2024.
TEQ-Secure is a lightweight, easy-to-use safety pendant that can issue an emergency SMS to multiple people at the touch of a button.
Featuring automatic falls detection and equipped with GPS and mobile network technology, the TEQ-Secure can instantly pinpoint a person’s live location. This, together with the emergency SMS and follow-up voice call via a built-in speakerphone, means that help can be on its way in an instant.
This product includes a Telstra SIM card, 12 months' connectivity and all calls and text messages.
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How the safety alarm works
- At home or outdoors, press the SOS button or fall over
- The alarm calls up to 10 contacts and sends up to 10 text messages with your exact location
- When one of your contacts answers, they can speak to you through the built-in speakerphone
Pre-programming your TEQ-Secure
Your TEQ-Secure can be programmed with up to 10 emergency contacts. These are friends or family members who will be contacted in case of an emergency. We can send your TEQ-Secure to you already set up with your emergency contact details, so it is ready to use straight out of the box. After purchasing the TEQ-Secure, we’ll send you an order confirmation email with a link to submit these details to us.
Key Features of TEQ-Secure
Monitor falls, accidents and location with a wearable safety pendant
For use in the home as well as outdoors, the TEQ-Secure is for ideal for anyone who is independent, active and wants to feel safe.
The TEQ-Secure would also suit someone who does not have a mobile phone or who finds using a mobile phone tricky.
With GPS live location, the SOS button and automatic falls detection, you can be sure help will be at hand the second it is needed.
Reviews
Sarah Gilbert
“Thank you!! This is exactly what my mum needed! She's excited that she can be more independent now and not risk falling without being able to call for help when she's out and about. It's made her feel more in control of her life. Can't thank you enough!”
Lesley Ann Nelson
“I had a fall and I could not get up - my back seized up, probably due to my osteoarthritis - but I managed to call my emergency contact with my TEQ-Secure who let herself in and helped me get back up. Who knows how long I would have lain there otherwise. I'm very grateful I had it on me at the time.”
Gai Neale
After a recent op my husband has not been as mobile. One of his favourite things to do is walk the dog but after the last time he fell over walking the dog, I wouldn't let him go alone. But now he has the TEQ-Secure we both feel more comfortable knowing he can call for help if he needs it.
Video
Setting up your TEQ-Secure
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Featured Highlights
- In-built falls detection. Sends emergency SMS with live location & calls up to 10 contacts
- Geofencing allows safe areas to be set and alerts sent if user enters/exits these locations
- Uses the full 4G Telstra mobile network covering 99% of Australia’s population
- Has 2-way hands-free voice calls with high quality, easy to hear audio
- Family and friends can call the safety pendant. Pendant can call out to nominated contacts.
- 12 month warranty. 30 day no questions asked returns policy (in original packaging)
- Best possible indoor & outdoor mobile signal strength using 4G
- Fully waterproof
About us
Sofihub is a brand of CARETEQ, an Australian-owned and operated company listed on the ASX (CTQ) and based in Melbourne.
Founded in 2016 in collaboration with Deakin University, Sofihub’s mission is to use technology to improve well-being and promote independence for seniors and people with disabilities.
Sofihub’s healthcare solutions comprise assistive living products with a particular focus on falls detection and prevention, as well as key routine and activity monitoring.
FAQ
Questions? Check out our FAQs below, ask us on live chat or email support@sofihub.com
What is the TEQ-Secure?
The TEQ-Secure 4G mobile alarm will provide you and other family members’ peace of mind
wherever you are, whether that is out and about or at home, that help is at hand at the touch of a button.
It works wherever there is available mobile network coverage in Australia.
When you press the SOS button, it texts a help message with your location, then starts calling up to 10 emergency contacts one by one. It also includes an in-built fall detection capability.
The alarm includes a "smart voice
guide" that talks you through your emergency. Family and friends can even call the alarm if they want to talk to the wearer. The TEQ-Secure is
waterproof and very simple to use.
Why buy the TEQ-Secure?
The TEQ-Secure is ideal for anyone who is independent and goes out of the house by themselves. It is especially useful if the person is a falls risk, if they have dementia, wandering, or may need help or assistance when out and about. It can be used for those without a mobile phone or who have challenges using a mobile phone.
In addition, if someone works alone or remotely, it adds an additional layer of safety during the course of their working day.
Who is TEQ-Secure for?
The TEQ-Secure is primarily designed for seniors, especially those who suffer from various medical conditions and disabilities. It is highly recommended for most seniors and considered essential for individuals who are at risk of falls or experience sudden onset of acute symptoms or deterioration in their existing condition.
Additionally, doctors, nurses and caregivers often recommend TEQ-Secure for seniors who have recently been discharged from hospital in many situations.
How do I set up my TEQ-Secure?
Setting up the TEQ-Secure is simple. Download the Sofihub app or log into the online portal, register your device and follow the prompts to set up your emergency contacts.
Is the TEQ-Secure 4G and do I need to buy a SIM card?
The TEQ-Secure comes with a built-in 4G SIM card which covers all data usage including outgoing phone calls, emergency text messages, data usage, access to the app, and live, online monitoring software.
The first 12 months' subscription fee is included when you purchase your TEQ-Secure. It will need to be renewed annually at $20 per month, or $240 annually, per device.
Can I call the TEQ-Secure like a normal phone?
Yes, the TEQ-Secure can receive calls like a normal mobile phone, allowing for instant hands-free two-way voice communication.
What happens if the SOS button is pressed or a fall takes place?
If an alert is triggered via the SOS button or a fall is detected, the TEQ-Secure will send an SMS alert to a nominated carer or family member. This SMS will include a link to the last known location. The TEQ-Secure will then follow up swiftly with a two-way voice call. If the first alert goes unanswered, the TEQ-Secure will send an alert to the second contact on the emergency contact list and will continue to the next contact and so on until the alert is answered and reset on the SOFIHUB portal or app.
How many emergency contacts can be registered?
Up to 10 emergency contacts can be registered.
Does the TEQ-Secure require Wi-Fi to work?
No, the TEQ-Secure does not require Wi-Fi to work as it has an in-built Telstra 4G SIM card which allows connectivity wherever there is mobile reception.
What is the battery life of the TEQ-Secure?
The average battery life of the TEQ-Secure is 60 hours. However, this can be affected by the cellular reception in the area. If the TEQ-Secure is in an area with good reception, the battery life can be longer than 60 hours. In areas with bad mobile reception, this can shorten the time.
Have you got more questions?
Check out our FAQs page, click on our live chat or email support@sofihub.com