4G TEQ-Life Alarm GPS and fall detection NEW 2024 model
FREE call 1800 776 753
Mobile safety alarm sends SMS and calls emergency contacts if SOS button is pressed or a fall takes place.
Includes Telstra SIM for widest coverage and 12 months' UNLIMITED connectivity, calls and text messages
Improve safety and independence!
In the event of a fall or if the SOS button is pressed, the TEQ-Life Alarm sends texts and calls up to 10 pre-programmed emergency contacts (don’t worry, we’ll take care of the setup).
In the SMS: The user’s exact GPS location pinpointed on a google map as well as the longitude and latitude in case emergency services needs these details.
It then starts calling the emergency contacts. If one doesn’t answer, the alarm dials the next contact on the list until someone answers. Once connected, the user can be talked through their emergency via the built-in speakerphone.
If voicemail answers, the TEQ-Life Alarm will hang up and continue to call the other emergency contacts until someone answers. Contacts can also call the device just like a regular mobile phone.
Trusted by Healthcare Pros
Our products come with the endorsement of healthcare experts, including Doctors, Nurses, Occupational Therapists, Social Workers, Plan Managers, Aged Care Providers, and other healthcare industry professionals!
NDIS participant or Home Care Package? No problem! We are a registered provider and can help you get this funded. Please complete the form at the link below for a quote or to purchase:
Setting up your TEQ-Life
Download app
Download the Sofihub app or log in to your online account to manage your TEQ-Life
Pair
Set up your emergency contacts in the app or online portal if you have not already provided these to us
Activate alram
Carry or wear your TEQ-Life to ensure you get help the instant you need it
Pre-programming your TEQ-Life
Your TEQ-Life can be programmed with up to 10 emergency contacts. These are friends or family members who will be contacted in case of an emergency. We can set this up for you so your TEQ-Life alarm is ready to use straight out of the box. After purchasing the TEQ-Life, we’ll send you an order confirmation email with a link to submit these details to us.
More Product Information
- In-built falls detection. Sends emergency SMS with live location & calls up to 10 contacts
- Geofencing allows safe areas to be set and alerts sent if user enters/exits these locations
- Uses the full 4G Telstra mobile network covering 99% of Australia’s population
- Has 2-way hands-free voice calls with high quality, easy to hear audio
- Family and friends can call the safety pendant. Pendant can call out to nominated contacts.
- 12 month warranty. 30 day no questions asked returns policy (in original packaging)
- Best possible indoor & outdoor mobile signal strength using 4G
- Fully waterproof
Your TEQ-Life alarm comes with two easy charging options: a charging base (pictured) and a cradle and USB cord. Wall plug is also included.
The TEQ-Life will automatically start charging once it is in the base or cradle and connected to a power source. It only needs 20 minutes charge to function, although to fully charge we recommend an hour.
The battery life is around 40 hours. It depends on the mobile reception; if the mobile reception is bad (ie somewhere very rural), the alarm will need charging more frequently than 40 hours, if the reception is good (eg in an urban area), the alarm will have a longer than 40 hour battery life.
We find our clients like to put their safety pendant in its charging base overnight so it is fully charged and ready to go each morning. It doesn't hurt the mobile alarm to leave it in the charging base overnight.
Why buy the TEQ-Life alarm?
The TEQ-Life alarm is ideal for anyone who is independent and goes out of the house by themselves. It is especially useful if the person is a falls risk, if they have dementia, wandering, or may need help or assistance when out and about. It can be used for those without a mobile phone or who have challenges using a mobile phone.
In addition, if someone works alone or remotely, it adds an additional layer of safety during the course of their working day.
Is the TEQ-Life alarm 4G and do I need to buy a SIM card?
The TEQ-Life alarm comes with a built-in Telstra 4G SIM card. This covers all data usage including outgoing phone calls, emergency text messages, data usage, access to the app, and live, online monitoring software.
The first 12 months' connectivity is included when you purchase your TEQ-Life alarm. At the end of the 12 months you will have the option to renew it at $16.50 per month, or $198 annually.
Can I call the TEQ-Life alarm like a normal phone?
Yes, the TEQ-Life alarm can receive calls like a normal mobile phone, allowing for instant hands-free two-way voice communication.
What happens if the SOS button is pressed or a fall takes place?
If an alert is triggered via the SOS button or a fall is detected, the TEQ-Life alarm will send an SMS alert to a nominated carer or family member. This SMS will include a link to the last known location. The TEQ-Life alarm will then follow up swiftly with a two-way voice call. If the first alert goes unanswered, the TEQ-Life alarm will send an alert to the second contact on the emergency contact list and will continue to the next contact and so on until the alert is answered and reset on the SOFIHUB portal or app.
What happens if I press the SOS button by accident?
False alarms are a thing of the past! If you trigger one accidentally, just press the oversized SOS button and the alarm will be cancelled. In our 2024 model, we've gone a step further with voice prompts, guiding you through the cancellation process. Want to make extra sure there are no false alarms? You can even adjust the fall detection sensitivity!
Does the TEQ-Life require Wi-Fi to work?
No, the TEQ-Life alarm does not require Wi-Fi to work as it has an in-built Telstra 4G SIM card which allows connectivity wherever there is mobile reception.
What is the battery life of the TEQ-Life?
The average battery life of the TEQ-Life is 40 hours. However, this can be affected by the cellular reception in the area. If the TEQ-Life alarm is in an area with good reception, the battery life can be longer than 40 hours. In areas with bad mobile reception, this can shorten the time.
What are the minimum mobile requirements for the mobile app?
The Account Manager of the TEQ-Life (this odes not have to be the end user) will need to set up a SOFIHUB account via the online portal or mobile app.
The minimum mobile requirements for using the mobile app are:
iOS v13+
Android v29+
As at Nov 2023.
Where can I access the TEQ-Life User Guide?
You can download the TEQ-Life User guide here.
Have you got more questions?
Check out our FAQs page, click on our live chat, email support@sofihub.com or call 1800 776 753.
Are there any ongoing costs after the first 12 months?
The first 12 months’ is included in the purchase price. This includes the SIM card, all connectivity on the Telstra network, all data, texts and phone calls.
After the first year it is $16.50 per month for the SIM and all connectivity, calls and text messages on the Telstra network. We don’t keep your card details in file or charge your card so after the first year we will call and email you to ask if you would like to proceed with the service.
See how we stack up against other mobile safety alarms
| Feature | TEQ-Life | Other mobile alarms |
| Lightweight | ||
| Automatic falls detection | ||
| 2-way voice | ||
| Live location | ||
| Geofencing | ||
| Waterproof | ||
| Online portal | ||
| Mobile app | ||
| Set fall sensitivity | ||
| Number of emergency contacts | 10 | 4 - 8 |
| Armband | ||
| No ongoing monitoring fees | ||
| Unlimited data, calls and texts |
Who is the TEQ-Life alarm for?
The TEQ-Life alarm is ideal for anyone who is independent, active and wants to feel safe, inside or outdoors.
The TEQ-Life alarm also suits someone who does not have a mobile phone or who finds using a mobile phone tricky.
With GPS live location, SOS button and automatic falls detection, you can be sure help will be at hand the second it is needed.
Reviews
Sarah Gilbert
“Thank you!! This is exactly what my mum needed! She's excited that she can be more independent now and not risk falling without being able to call for help when she's out and about. It's made her feel more in control of her life. Can't thank you enough!”
Natalie Simmons, VIC
“I experienced a fall, and I found myself unable to stand up. My back, likely aggravated by my osteoarthritis, had seized up on me. Fortunately, I had my TEQ-Life with me. It made a call to my emergency contact, who promptly arrived, letting herself in and assisting me in getting back on my feet. It's unsettling to think how long I might have been on the ground without it. I am profoundly thankful that I had it with me during that crucial moment...”
Tony Neale
"After my recent operation I haven't been as steady on my feet as usual. One of my favourite activities is walking my dog but after I tripped in the park on my own with the dog, my wife has been terribly worried about me going on my own. I do feel more secure now I have the TEQ-Life and she feels more comfortable knowing I can call for help if I need to."
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About us
SOFIHUB is an Australian company based in Melbourne, Victoria. We started in 2016 through a project with Deakin University. Our mission was simple; we wanted to help older people and people with disabilities to be independent and at the same time provide peace of mind for their families and carers.
Out of this simple idea, the SOFIHUB was born; a passive, non-intrusive activity monitoring system that could be programmed with smart reminders. We quickly partnered with the TAC (Transport Accident Commission) to help people with Acquired Brain Injury (which can affect short term memory and task initiation), live independently. Watch the video at the link below to see how SOFIHUB helped Josh and his family.
https://www.youtube.com/watch?v=yU5RjKKymEw
Building on the success of this initiative, we developed more technologies - such as the TEQ-Life mobile safety alarm - with this same mission in mind.
Nowadays, we are proud to say that SOFIHUB is trusted by many hospitals, aged care facilities, retirement villages and families.